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Returns Policy:
General:
We aim to dispatch all orders within 5-7 working days from receipt of order and cleared payment.
Should we anticipate a delay in dispatching the goods we will advise you of this and await your acceptance before proceeding with your order.
We will advise you when the goods have been dispatched and provide you with any
relevant tracking information. All dates for dispatch and delivery are approximate only and the
time of despatch or of delivery shall not be of the essence of the contract for
the sale and purchase of the goods. We shall not be under any liability
whatsoever to you in respect of any failure to deliver on any particular date or
dates. Should the need arise, we shall be entitled to dispatch the goods in one
or more consignments unless otherwise expressly agreed. If the
goods are not received within the stated time frame contact us immediately
either by email or telephone. On receiving the goods please inspect carefully
for any signs of damage and advise the shipper's driver accordingly. If you are
unable to fully inspect at that time mark the dispatch/delivery note as
"unexamined" and advise us of any damages within 24hrs either by email or phone.
Returns:
Please inspect your purchase on receipt and if you are unsatisfied with the
Goods in anyway you may return them, provided you advise us in writing within 7
days of receiving them and that the Goods are returned in there original
condition and packaging carriage paid by you within 14 days of you receiving
them. On receipt of the returned Goods, we will issue a full refund less any
shipping charges. For the return of damaged and/or faulty goods, please advise
us by email or telephone, and we will provide you with a (RGA) Return Goods
Authorisation number. We will not accept any returns without the required RGA
number. We will at our option replace, repair or refund the cost of any faulty
goods within the first year, where a manufacturers warranty extends this period,
the warranty is with the specific manufacturer and any claim should be put
directly to them.
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